PC-Doctor Diagnostics for Android™

The world is evolving and mobile data consumption devices running on the increasingly popular Android operating system are rapidly filling the market. This new OS and new architecture in the consumer space means that OEMs and service/repair groups now more than ever need to be able to definitively answer the question — Is the hardware functioning correctly? End-users are unfamiliar with the devices, support costs are high and there are few, if any, existing tools and processes to deal with the onslaught. Newly available, PC-Doctor for Android will bring the same hardware verification and implementation flexibility that PC-Doctor has brought to the market for almost two decades.

Hardware Diagnostics for Android - Aki Korhonen Presentation, RLA 2012

Product Fact Sheet - PDF

Android Test List - PDF

Key Benefits

• Reduces No Trouble Found (NTF) / No Defect Found (NDF) rates — call centers can use PC-Doctor for Android to reduce returns for non-hardware issues
• Reduces call center support and service time — proactive testing alerts the end-user to definitive hardware problems which significantly reduces the amount of time required to resolve support cases
• Brand distinction — OEMs can distinguish their brand in the marketplace by providing end-users a highly useful and informative Android device tool
• Reduces repeat returns — service and support organizations can ensure that a system is not returned for a hardware fault that was not identified during the first service incident

Key Features

• Support for Android 3.0 and newer. Backwards compatibility for Android 2.3 in some cases
• Low-level hardware diagnostics that bypass the Android OS level
• Dashboard of critical devices such as battery, CPU, memory, temperatures, data connectivity, and device health
• Diagnostics for common user-level device components (e.g., touchscreen, sensors, etc.)
• Power-state aware background testing to proactively detect and alert end-users to hardware issues
• Data capturing for device information and diagnostic results with both the preload and Network Factory versions
• Service/repair and manufacturing product highly scriptable to facilitate automation of diagnostics

Key User Communities

• PC manufacturers
• Original Equipment Manufacturers (OEMs)
• Original Design Manufacturers (ODMs)
• System integrators and IT service providers
• System builders and Value-Added Resellers (VARs)
• Customer support and field service organizations
• Enterprise IT departments

Product Deliverables

• PC-Doctor for Android software product packaged for your unique pre-installation or service use needs
• Reproduction and distribution license agreement to install PC-Doctor for Android on your devices
• Customized training and consultation for your unique support environment to optimize support cost-reductions

Sales and Service Contacts

• Pricing based on reproduction and distribution license quantity
• For pre-sales inquiries and additional product information, click here